Frequently Asked Questions

Studynautz is a mobile app designed to help Nigerian students prepare for JAMB, WAEC, and NECO examinations. It features AI-powered tutoring, past questions, practice tests, and performance analytics.

Yes! Studynautz offers a free tier with access to basic features including past questions, practice tests, and limited AI assistance. Premium subscription unlocks all features, unlimited practice, and advanced analytics.

Studynautz covers JAMB UTME, WAEC SSCE, and NECO SSCE examinations across all major subjects including Sciences, Arts, and Commercial subjects.

Yes! You can download study materials and practice tests for offline use. Some features like AI tutoring require an internet connection.

Download Studynautz from the Google Play Store, open the app, and sign up using your email address, Google account, or Apple ID.

We offer flexible subscription plans including monthly, quarterly, and annual options. All premium plans include unlimited access to all features. Check the app for current pricing.

To cancel your subscription, go to Google Play Store → Menu → Subscriptions → Studynautz → Cancel. Your access will continue until the end of your billing period.

Refunds are handled through Google Play Store according to their refund policies. For subscription issues, please contact us at support@studynautz.com.

You can delete your account from the app (Settings → Account → Delete Account) or by emailing privacy@studynautz.com. Visit our Data Deletion page for more details.

Our AI tutor uses advanced natural language processing to understand your questions and provide detailed, easy-to-understand explanations. Simply type your question or topic, and the AI will help you understand the concept.

Yes, our past questions are sourced from previous JAMB, WAEC, and NECO examinations. We continuously update our database with new questions each year.

Our practice tests simulate real exam conditions with similar timing and scoring systems. While not exact, they provide a reliable indication of your preparation level.

Absolutely! Studynautz provides detailed analytics showing your performance by subject, topic, and time period. You can see your strengths, weaknesses, and improvement trends.

Daily Challenges are timed quizzes that test your knowledge across subjects. Complete them to earn XP, maintain your study streak, and compete on the leaderboard.

Try these steps: 1) Update to the latest version from Play Store, 2) Clear app cache (Settings → Apps → Studynautz → Clear Cache), 3) Restart your device. If the issue persists, contact support.

Ensure you're logged into the same account on all devices and have a stable internet connection. Try manually syncing by pulling down on the home screen. If issues persist, contact support.

On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a password reset link. If you signed up with Google or Apple, use those sign-in options instead.

Slow performance can be caused by low storage space, too many background apps, or outdated app version. Free up storage, close other apps, and ensure you have the latest Studynautz update.

We use 256-bit encryption for all data, both in transit and at rest. Your personal information is stored securely on Appwrite cloud infrastructure with strict access controls.

We do not sell your personal data. We only share data with essential service providers (like our cloud infrastructure) who are bound by strict privacy agreements. See our Privacy Policy for details.

Yes, you have the right to request a copy of your personal data. Contact privacy@studynautz.com with your request and we'll provide your data within 30 days.

Yes, Studynautz is designed for students and is safe for children with parental supervision. We collect only educational data necessary for the app to function and do not display targeted ads to minors.